Troubleshooting Roll-On & Soft Wax Issues
Tips to get the best results with Nova Roll on or Soft wax.
Why Choose Nova Soft Wax & Roll-On Wax?
Nova’s soft wax and roll-on wax formulas are designed to be:
✔ Ultra-gentle yet effective for all skin & hair types.
✔ Hypoallergenic, vegan, and fragrance-free to minimize irritation.
✔ Rosin-free & infused with skin-calming ingredients to prevent redness and breakouts.
To achieve the best results, follow these pro tips for troubleshooting common soft wax issues.
Common Soft Wax Issues & How to Fix Them
1. My Soft Wax Feels Too Sticky or Won’t Adhere Properly
Why it happens:
- Wax isn't heated long enough.
- Too much or too little oil was used on the skin.
- Skin wasn’t prepped correctly.
How to fix it:
✅ Heat soft wax for 20-30 minutes before the service.
✅ Use Dual-Action Oil sparingly—too much can cause wax to slip, too little can lead to stickiness.
✅ Apply Cleansing Gel before waxing to remove excess oils.
🔗 More Tips:
2. My Roll-On Wax Isn’t Dispensing Evenly
Why it happens:
- The wax cartridge hasn’t been properly primed.
- The warmer isn’t heated enough.
- Applying too much pressure during application.
How to fix it:
✅ Prime your roll-on cartridge by rolling it onto a clean wax strip before applying it to the skin.
✅ Make sure your roll-on is heated properly (at least 20-30 minutes).
✅ Use a light touch—pressing too hard can cause uneven application.
🔗 More Tips:
Pre & Post Wax Care for Soft Wax & Roll-Ons
🌿 Cleansing Gel – Removes dirt & oil for better wax adhesion.
💧 Dual-Action Oil – Reduces stickiness & protects skin.
🌟 Hydrating & Smoothing Lotion – Soothes skin & prevents ingrowns.
📌 Retail Tip: Many estheticians bundle these for clients as an aftercare set to enhance skin recovery and reduce irritation & breakouts post-wax!
Need More Help?
If you’ve already tried these tips and still need assistance, please reply with your order number, a description of the issue, and any photos/videos (if applicable). Our team will review your request within 2 business days.
📞 For immediate support, call us at (424) 543-2681 (Mon-Fri, 10 AM - 5:30 PM PST).