My Order Arrived Damaged, What Should I Do?
We're Here to Help – Let’s Resolve the Issue!
We understand how exciting it is to get your Nova Wax order, and we’re truly sorry if something arrived damaged. Don’t worry, we’ll get it sorted for you right away!
To resolve this quickly, please email us at support@nova-wax.com with the following details:
✔ A clear photo of the damaged item
✔ Your order number
✔ The name on your order
✔ Your preference: replacement or store credit
Once we receive your email, we’ll take immediate action to ensure you’re happy with your purchase. Your satisfaction is our priority!