My Warmer Stopped Working—What Do I Do Next?

If your Starpil warmer has stopped working, there are a few things to check before reaching out to us for assistance:

1. Check the Outlet: Make sure the warmer is plugged directly into a wall outlet and not an extension cord. Our warmers are professional-grade and require more power, and extension cords are often the culprit behind heating issues.
2. Check the Fuse: If you use the warmer frequently, the fuse may have blown. You can typically find replacement fuses at your local hardware store, and replacing it is a quick fix to get your warmer up and running again!

If you’ve tried these tips and your warmer is still not working, feel free to reach out to us at support@starpilwax.com for further assistance.

Warranty Information:
All of our warmers come with a 1-year warranty. If your warmer is within one year of purchase and experiencing heating issues, we can assist you with a replacement. To process the request, please send a video to support@starpilwax.com showing:

• The issue you’re experiencing
• The unit plugged into the wall outlet
• Your best shipping address

If your warmer is outside of the 1-year warranty, we still encourage you to reach out to us. We can offer a loyalty discount for a new warmer at a better rate.

We're here to help get your warmer back in action!