My Order Arrived Damaged, Now What?
We're Here to Help – Let’s Make It Right
We know how exciting it is to receive your Starpil Wax order, and we’re so sorry to hear that something arrived damaged. Our team is here to help make things right as quickly as possible.
To ensure a smooth resolution, please email support@starpilwax.com with the following details:
✔ A clear photo of the damaged item
✔ Your order number
✔ The name on your order
✔ Your preference for a replacement or a gift card credit toward a future purchase
Once we receive your email, our team will work swiftly to provide a solution. Whether you choose a reshipment or store credit, our goal is to get you back to waxing without delay!
We appreciate your patience and look forward to assisting you. 💙