I’m Missing an Item in My Order – What Do I Do?
Let’s Make It Right – Missing Item? We’re Here to Help
We know how exciting it is to receive your Starpil Wax order, and we want to make sure you get everything you expected! If an item is missing from your package, we’re here to help resolve it as quickly as possible.
What to Do:
To assist you efficiently, please email support@starpilwax.com with the following details:
✔ Your name
✔ Order number
✔ The missing item from your order
✔ Your preference for a replacement or a gift card credit
What Happens Next:
Our team will verify your order details and cross-reference our shipping process, including internal photos taken before shipment. If we confirm an item is missing, we’ll provide a solution right away.
By including your preference in the email, we can process your request as soon as we review your order. Whether you’d like a replacement shipped immediately or a gift card for future use, we’re committed to making things right.
We appreciate your patience and look forward to resolving this for you! 💙